Privacy Policy
This Privacy Policy explains how FishMind Technologies Pty Ltd (ABN 41 689 246 446) ("FishMind", "we", "us", "our") collects, uses, holds, and discloses your personal information in connection with the AeroPilot Circular product and the aeropilot.com.au website. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We collect only the personal information reasonably necessary for our functions and activities. This may include:
- Contact details you provide — name, email address, phone number, company, and the content of any enquiry (for example, when you request a demo by emailing us).
- Account and operational data for customers using the platform — user account identifiers, role, and audit information.
- Technical information automatically collected when you visit the website — IP address, browser type, device information, pages viewed, and the date and time of access.
We do not collect sensitive information (as defined in the Privacy Act) unless you consent or we are required or authorised by law.
2. How we collect it
We collect personal information directly from you when you contact us, request a demonstration, or use the platform. We also collect technical information automatically through standard server logs and, where enabled, privacy-respecting analytics. Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym.
3. Why we use it
We use personal information to:
- respond to your enquiries and provide demonstrations;
- provide, operate, secure, and improve the AeroPilot platform and website;
- communicate with you about your account, service, or support;
- meet our legal, regulatory, and contractual obligations.
We only send marketing communications where permitted, and every such message includes a way to opt out. You can withdraw consent at any time by contacting us.
4. Disclosure
We do not sell your personal information. We may disclose it to trusted service providers who help us operate our business (for example, hosting, email, and analytics providers), bound by confidentiality and used only for the purposes we specify. We may also disclose information where required or authorised by law.
5. Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure recipients handle your personal information consistently with the APPs.
6. How we hold and protect it
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure — including access controls, encryption in transit, and least-privilege practices. We retain personal information only for as long as needed for the purposes described above or as required by law, after which we take reasonable steps to destroy or de-identify it.
7. Cookies and analytics
The website uses only the cookies necessary for it to function and, where enabled, aggregate analytics to understand usage. You can control cookies through your browser settings; disabling them may affect some functionality.
8. Accessing and correcting your information
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.
9. Complaints
If you believe we have breached the APPs, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last updated" date shown above.